Shipping and Returns

Packaging

We ship all our items in recyclable and biodegradable packaging using cardboard boxes, paper packing and paper tape to help reduce our carbon footprint.

Delivery

All our products are delivered using a choice of DPD or Evri delivery and should arrive with you in 3-5 days from the date of shipping.

Many of our products are made by hand and made to order so please allow up to 5 working days for your shipment to be sent out.

Delivery is a variable fee based on weight, priced according to delivery by the delivery company.

Free Delivery on orders over £60.

Currently, we offer UK delivery, but if you are located overseas please contact us and we can discuss the products you are interested in and we will provide you with options and prices to go with.

Returns and Exchanges

If you wish to return or exchange an item for any reason within 28 days then please get in touch by emailing us at info@shirepawsuk.com to let us know the reason for your return and we will aim to reply in 24 hours.

Please be aware that you the customer are required to cover the cost of return postage.

Unless the item is faulty. In this case please email us photos and details of the fault so we can assess the situation.

When returning an item please ensure any items being returned are packaged securely, ideally in the original packaging where possible. Any damage to the item upon return will mean a refund or exchange won’t be possible.

This includes any marks or damage from chewing, nibbling, urine, defecation etc as well as damage incurred from poorly wrapped or packaged items.

If you have any queries about returning items to us don’t hesitate to contact us!